When Matthew talks about life in Barrack Heights, one thing is clear, this is home. He and his wife Karen, along with their children Otis and Rosie, moved to the area six years ago and immediately fell in love with the community. The only downside was the daily commute to Sydney for work, a routine that took time away from his family and the lifestyle they cherished.
Joining James Home Services has changed that completely. Now, Matthew can live and work in the place he loves, finally achieving the balance his family had been striving for.
Before stepping into business ownership, Matthew built a successful career as a State Sales Manager. In that role, he instilled a core belief in his team, one he still stands by today, exceptional customer service is the backbone of every successful business. You can have the best product in the world, but without genuine care for your customers, it doesn’t count for much.
It’s this philosophy that now guides his James Home Services business. His focus is simple but powerful, reliability, professionalism, and above-standard service. He’s determined to lift the standard of domestic cleaning in the Barrack Heights area, creating experiences that leave clients feeling valued, supported, and genuinely cared for.
For Matthew, one of the greatest rewards of the job is the moment a client walks into a freshly cleaned home. Seeing their expression shift to relief, comfort, or delight makes every hour of hard work worth it. Meeting new people and bringing that sense of ease to their day is what motivates him most.
He also carries with him a piece of advice that shaped his entire career. It came from his very first sales role and has stuck with him ever since: a smile goes a long way. Simple, honest, and universally true. It’s a reminder that trust is built one interaction at a time and that kindness is a powerful business tool.
Through his James Home Services business, Matthew is combining years of leadership experience with a sincere passion for service. His goal is more than just growing a business, it’s creating comfort, consistency, and a positive experience for every client he meets.
If you’re looking for a locally owned cleaning service that delivers reliability and exceptional customer care, contact Matthew today for an obligation free quote.
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